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Packaged Support Services
for |
click logo for Info |
Here are the support option combinations we think
could work for you:
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PayPerCall
/ PayPerUpgrade / PayPerVisit
(Pay As You Go) |
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With
this "Support Package", you pay as you need support. The
control of the support requirements are completely up to
you. Whenever you utilize our services we bill for the applicable time,
resources and expenses. This option provides maximum flexibility at minimum
commitment. |
PhoneSupport
with PayPerUpgrade / PayPerVisit |
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Receive
the benefit of cost distribution for telephone support and remote
administration while paying for additional services only when you use them.
Get
answers to your day-to-day support questions via the telephone at a monthly fixed rate.
Then pay for the upgrades and any necessary on-site visits when you are
ready for them. |
PhoneSupport
/ SoftwareMaintenance with PayPerVisit |
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Don't
be scared to upgrade your system to the latest software versions because
of the cost. Our SoftwareMaintenance agreement provides you all upgrades for PSched, PSched Server, WorkFlowManager and PSched
Viewer during the term of your contract. Together with PhoneSupport and Remote Administration Services,
you remain updated the latest and greatest functionality at all times.
We apply patches (bug fixes) and migrate
your system to the newest version of PSched automatically when new
versions are available. All this under one contract! If an
on-site visit is determined to be necessary, pay for it at that
time. |
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PhoneSupport
/ SoftwareMaintenance / OnSite Support
(all inclusive) |
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Eliminate
any guesswork involved in Support costs. If your PSched implementation is large and you
want us to perform
Upgrades, Training and Emergency Repairs on your premises, this is a
great option to reduce your overall cost. Start with getting your
questions answered over the phone and via remote support. Include
SoftwareMaintenance to stay on the latest version of PSched. Then, have us
come to your business when our presence is desired. All at predictable
charges based on pre-established fees. |
(All Packaged Support Services and
Contractual Based Support Services are subject to restrictions and
limitations as outlined in your individual contract)
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