Support, Support, Support
There are many reasons to utilize our PSched
Support Services. From Configuration questions through system maintenance to
troubleshooting and Software Upgrades we offer several levels of services to meet
the demands suitable for your installation.
As You Go Basis
support option gives you PSched phone support for any reason! There
are NO retainer fees, monthly or annual charges. Your calls are tracked and billed
at $50 per hour. Just call us when you have a need!
Billing time is measured in 15 minute
increments and bills are accumulated on a monthly basis.
(We do not charge for non-support
calls such as calls for product, update or price inquiries).
PhoneSupport and call as often as needed during
normal business hours. No matter if you
need troubleshooting, feature usage or configuration help...we are there
for you! This service can also be enhanced by adding remote administration access, allowing us to make
changes to your system without having to be on-site.
The payment terms
are set as a monthly, quarterly or annual fee.
when you are ready. With this support option, you are charged
separately for every
software upgrade excluding bug fixes or patches. This
includes all data and application minor releases ("dot
release" i.e. from
3.29 to 3.30) and major releases (i.e. 3.x to 4.x).
for each upgrade varies based on the extent of the release changes.
our annual SoftwareMaintenance contract and stay current with all major
and minor release upgrades that occur during your contract year.
Of course patches are also included. (If you are an existing customer
and aren't current, this includes the prior three minor releases. Any
additional releases required to bring you current may add upgrade cost as in
This is a flat-fee annual contract.
may decide that we need to visit your premises to provide services to
your PSched installation. This is a good idea for major
upgrades, installations or training. This option lets you control the time
and amount of charge to your business.
With the PayPerVisit option,
you are charged a standard
hourly rate for the time we spend on-site plus travel expenses.
the cost per visit by choosing our OnSite Maintenance package. With this
package you only incur the travel expenses per visit but no hourly charges for time spent on your premises. This gives you the maximum use
of our time at minimal cost to you.
This is an annual contract with payment
terms set as monthly, quarterly or annually.
Choose from our
create your own "package" by combining the PSched Support Service
If you aren't sure which Support
option is best
for you, Contact Us to assist with choosing the
do I purchase Pay As You Go-based support?
PayPerCall support, just give us a call with your question. We invoice you
at the end of the month.
PayPerUpgrade or PayPerVisit, when you are ready to upgrade or schedule a visit.
Contact Us .
We invoice you after the upgrade request is
received or the on-site visit is completed.
do I purchase Contract-based support?
Contact Us to discuss the appropriate support
needs. Based on our conversation, we will send you a customized contract.
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